ORDER
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it.
If you’d like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, please contact us at [email protected] as soon as possiable.
Orders will be posted within 3 working days upon payment being recieved.
RETURNS POLICY
At Ikhlas - Handmade with Love we want you to be happy with your purchase. Items are described and photographed as accurately as possible, but please note that sizes and colours may slightly vary from photo.
Custom made orders and any purchase made at Art & Craft Fairs are non-returnable.
Online Purchase
In the unlikely event that you are not happy with the item you have received please read our Returns Policy below:
Online orders can be returned within 11 days of receipt in their original, unused and unworn condition. It's important that returned items are in the best possible condition, so please take reasonable care of them. Refund will be made once the item has been received and the condition is as it was when sold.
The client is responsible for returning the item(s) pre-paid.
Postage and packaging or shipping charges will not be refunded.
We reserve the right to not accept a return and will require repair fee if the item has been at all damaged or worn.
Returns lost in return postage will not be refunded.
While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is positive.
Please email us before making any return.